3 days, two port requests, a handful of CSR's that could barely speaky da English and one unhelpful "supervisor" later, we decided to call it quits. enTouch Wireless provides a free phone for Tribal residents or use your own compatible device enTouch Wireless does not provide a free phone. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. These steps will reset all network settings and remove any saved Wi-Fi Networks or Bluetooth pairings, as well as reset any app-specific data restrictions. Offerings vary by state. *All forms of ID must be valid and used before expiration date. Your account number can be found in the top right corner of any bill or by logging into your online account. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Press the size on the backside of the card related to the SIM size your phone needs. If you DO have your pin: enter it and click "Submit" If you DON'T have your pin: You can request an email to yourself to gain access to your online account. Method 1: Check your enTouch Wireless application status online If you need any additional help contact Ting at 1-855-846-4389. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and include required disclosures and eligibility information. Thank you we really appreciate your business. 3 consecutive months' worth of your most current pay stubs. enTouch Wireless provides high-speed broadband service to ACP customers. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. No. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Press Center; Join the enTouch Team; Contact Us; 1-888-610-1499; Internet. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. Carrier on Customer's Account *. There are no fees associated with this change. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. We do not recommend starting the port process on Fridays in order to avoid being without service over the weekend. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Offer not available for existing enTouch Wireless customers. enTouch Wireless reserves the right to block calls to any country or international number range without notice. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps, or meet California Lifeline Guidelines for low income you may qualify for Free Service. The following are the Affordable Connectivity Program (ACP) Plan offerings from enTouch Wireless: ACP+Lifeline Plan Offerings (where available): ACP only Plan Offerings (where available): *Service plans include up to the first 6 GBs of data (or lesser allotment designated in plan) at up to 1 Mbps, remaining data up to the designated service plan allotment at up to 512 kbps, and for Unlimited plans only, unlimited data above the service plan allotment at up to 256 kbps. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Need Assistance? Lifeline plans and benefits may be maintained without enrolling in the ACP. California subscribers who subscribe to a combined non-tribal Lifeline + ACP plan and transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 6 GBs of data. If you have any trouble, we are ready to help just dial 866.488.8719. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Social Security benefits statement. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. If youre a California customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. The passcode is your 4 digit PIN. We've compiled some of the most common wireless carriers that make finding your account number and PIN a bit more difficult. Notice letter of participation in a qualifying state, federal or Tribal Program. California voice-only Lifeline subscribers must acquire a data capable device in order to subscribe to an ACP-supported service plan. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Scroll down to the bottom of the screen and check your build number; If your build ends in B14, your phone is running on the latest ZTE software. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. entouchwireless.com PO Box 37 Hiawatha, IA 52233 Phone: 866.488.8719 Email: support@entouchwireless.com Further Reading on EnTouch Wireless Leave a Reply Your email address will not be published. Only eligible consumers may enroll. To ensure that all customers have access to reliable services provided at a reasonable cost, you may not use our service in a manner that interferes with another enTouch Wireless mobile customers use of our service or disproportionally enTouch Wireless network resources. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Whether its walking you through a Lifeline application, or helping you traverse our website. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Enroll Today! Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. It provides coverage in more than 20 states including in California wherein Californians have two options to choose and enjoy the plan. The ACP provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10.01 and $49.99). Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. 3 consecutive months' worth of your most current pay stubs. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. 3 consecutive months' worth of your most current pay stubs. Username Password Log In Forgot your username or password? If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. Should you need to reach our state-of-the-art customer service center, you can do so: By Phone: 1-888-543-3620 (OR dial 611 from your Life Wireless phone) By E-mail: info@lifewireless.com. Existing customers can also opt-in by replying to an opt-in SMS. Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter. Required fields are marked * Before you post your comment. conference, chat lines, and premium numbers) are not supported and may be blocked. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Click here to view the Paper Application options. Copyright 2023 enTouch Wireless All Rights Reserved. Unlimited does not mean unreasonable usage. Lifeline Assistance Programs. Please refer to enTouch Wireless Terms of Service for more information. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. There are three ways to freeze your NCTUE information: online, by telephone (866-349-5355), and by mail (NCTUE Security Freeze, P.O. ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). Copy of last year's State or Federal income tax return. International calling is enabled for direct communications between 2 people; certain numbers (e.g. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. If you already own a phone, you could also bring your own device to EnTouch Wireless. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. conference, chat lines, and premium numbers) are not supported and may be blocked. Account type Residential Business First Name Last Name Account number cancel Account Sign Up and Security FAQs Where is the account number on my bill? . The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. 2021 ENTOUCH, ALL RIGHTS RESERVED. To see where enTouch Wireless offers Lifeline, visit https://entouchwireless.com/lifeline/. You can apply your ACP discount to any available enTouch Wireless service plan. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Most individuals who qualify for Lifeline also qualify for ACP. Please visit www.entouchwireless.com/plans for the most up-to-date plan offerings. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Call: 866-488-8719 Emergency Broadband Benefit (EBB) Program Emergency Broadband Program (EBB) Terms & Conditions If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and revert to our standard FREE Lifeline plan where available and if you are eligible, or you may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes.

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